【作者】Found, P ，Lahy, A ，Williams, S ，Hu, Q ，Mason, R
【作者单位】a Business School, University of Buckingham, Buckingham, United Kingdom; b College of Human and Health Sciences, Swansea University, Swansea, United Kingdom; c Department of Business Administration, Zhejiang Institute of Administration, Zhejiang, China; d Cardiff Business School, Cardiff University, Cardiff, United Kingdom
【年份】2018
【卷号】Vol.29 No.9-10
【页码】1012-1024
【ISSN】1478-3363;1478-3371
【关键词】continuous improvement lean Operational excellence six sigma theory development TQM underpinning laws
【摘要】 The term Operational Excellence is widely applied to businesses but the meaning is ill-defined and is often used as a desired goal. This paper provides a comprehensive review of Operational Excellence and starts to address the criticism of its lack o...
